TERMS & CONDITIONS- “ADVANCE BOOKING OF AN APPOINTMENT”

Deposit, No-Show, & Cancellation Policy

1. Breathe Day Spa is primarily a “by appointment only” business. Accordingly, it is expected from our valued clients to secure their appointments by advancing a non-refundable deposit of 50% of the total service charges applicable to the intended service since last minute cancellations can have a great impact on our business and its technicians. 

2. This is applicable to:

   1. -       new customers;

   2. -       customers engaging us on 3 or more services;

   3. -       Customers who have a history of No Shows or last minute cancellation

   4. -       Bookings during high season (e.g. December)

3. Appointments can be reserved via several payment options: cash or card payment in person at the spa, online via a payment link or through our website, or a bank transfer confirmation. The amount so charged will be set off against the final payment applicable to the services rendered under the respective appointment.

4. Deposits are refundable only if a notice of cancellation is provided by the customer with at least 48 hours of prior notice.

5. If an appointment is cancelled due to any reason [i.e. force majeure events], other than for reasons within the control of the customer, a full refund will be guaranteed. Refunds are 100% guaranteed in the event of genuine issues related to booking via the website, such as subsequent unavailability of time slots so reserved, due to technical glitches of the system or incorrect updates of the website.

6. If, for reasons beyond the control customers are unable to proceed with an appointment, and cancel the same with a 48 hours prior notice, a refund may be considered where the customer has made reasonable efforts to proceed with the respective appointment.

7. Refund requests without sufficient evidence of the reasons cited may be deemed non-eligible.  Customers must report any such concerns promptly. Refunds will not be entertained where the requests are not raised within a week from the date of appointment .

8. In the event of a temporary breakdown of services offered, due to reasons beyond our control, the deposits will be applied prospectively and the respective appointments will be rescheduled. Please note that you are not entitled to discounts upon such rescheduled appointments.

9. While we take every necessary step to ensure a smooth experience with us, by meeting your specific scheduling needs, we earnestly request you to adhere to our deposit & cancellation policy. Should you not wish to place a deposit, you may opt to “walk-in” and utilize available appointment slots, if any.

10. Please refrain from bullying/threatening our staff in relation to refund of deposits or where you do not wish to place a deposit in securing an appointment.

11. Eligible refunds will be credited to bank accounts provided by customers and such settlement based on the information so provided shall form full and final settlement of refunds between the parties.

12. Decision of Breathe Day Spa, subject to above terms and conditions, shall be final in respect of  refund claims.

TERMS & CONDITIONS- GIFT VOUCHERS

Terms & Conditions: Vouchers

                 i.         These terms and conditions [hereinafter at times ‘Terms’] are applicable to vouchers and services thereunder [hereinafter at times  ‘Voucher/s’] purchased from Breathe Day Spa / Knots and Nails Pvt Ltd [hereinafter at times ‘we/ us/ our’] at our outlet  or via our website. In purchasing and transferring and redeeming said vouchers, respectively the purchaser and the holder [hereinafter at times ‘customer’] agrees to be bound by these Terms.

                ii.         At the time a ‘Voucher’ is purchased over the counter / through our website it marks the acceptance of our ‘invitation to offer’ which simultaneously forms an offer by such purchaser to enter into a contract/ an electronic contract (hereinafter at times ‘contract’/ ‘e-contract’), which is transferable and accordingly the rights & liabilities thereunder, and such voucher upon presentment by the holder [in the event of an ‘e- voucher’ by means of an electronic copy or printed copy] shall be accepted subject to its terms overleaf [unless otherwise required by law] at which point constitutes a legally binding ‘contract’’/ e-contract’between the parties.

              iii.         We may use products of third parties, in discharging services under respective vouchers, and in spite of the greatest possible care to ensure the quality of such products we accept no liability for any adverse effects arising therefrom which are beyond our control or cannot be reasonably foreseen and the correctness/ accuracy of third party information, product descriptions, technical references found therein.

              iv.         We ensure that every customer would receive the service/s referred to in the respective voucher at the highest standard reasonably possible and in accordance with the Consumer related Laws, and also applicable health and safety standards, in the form of Customer Care. 

                v.         In the event of a failure to meet the standards reasonably expected we may refund the value of the said ‘Voucher’ to the holder as Points, redeemable for future services with us. This is subject to clause (x) below and this shall not constitute an admission of liability by us of the failure to meet legal standards as set out under Unfair Contract Terms Act No 26 of 1997 [UCTA] and other applicable laws.

              vi.         Utilization of service/s under a voucher shall be in accordance with our “Advance booking of an Appointment” policy. 

             vii.         Vouchers presented after a period of 6 months from its effective date will not be valid and we bear no responsibility for the refund of such expired vouchers to the respective holder or the purchaser. 

           viii.         The presentation of the voucher or in the event of e- vouchers a printed copy or e- reference is mandatory for the successful utilization of services thereunder and we bear no responsibility to entertain vouchers in the absence of such proof by the customer.

              ix.         Holder of a voucher is entitled to services covered thereunder who will be considered as the due holder of the same and we bear no responsibility for claims based on lost vouchers by any party.

                x.         Complaints and grievances of customers will be dealt by the management in accordance with above terms, whose decision shall be final.